City & Guilds Office Procedures is a comprehensive and contemporary programme that aims at measuring candidates’ ability to provide efficient administrative support within an enterprise.
Whom does it target?
The programme is suitable for secretaries, administrative assistants and those interested in acquiring administrative skills seeking to begin a career in administrative positions or who are already working as office employees. It is the ideal option for those seeking to acquire a good grounding at the organisational and administrative level.
What are the advantages?
The City & Guilds Office Procedures qualification is recognized worldwide, falls in line with international training and employment standards, and has been designed according marketplace demands in order to:
• meet all the needs of modern-day enterprise;
• focus on topics applicable to all business activity;
• work at 2 different levels in order to correspond to candidates’ different needs;
• offer an competitive edge to qualification-holders so they can successfully meet the demands of a constantly developing business sector;
• encourage more specialized training in the field.
Candidates can flexibly schedule their exams at City & Guilds Authorized Exam Centres at regular intervals.
What does the syllabus consist of?
Τhe Office Procedures qualfication is offered at two (2) different levels and consists of the following material with the corresponding recommended hours of training preparation:
Level 1 (30 hours)
1. Τhe οffice
2. Communications
3. Systems and procedures
4. Filing
5. Support and office equipment
Level 2 (60 hours)
1. Offices and their role in an organisation
2. Communications
3. Office support services
4. Business documentation and payment procedures
5. Handling information and files
6. Arranging conferences and business trips
More specific information about the syllabus can be found in the programme’s Qualification Handbook.
How are candidates assessed?
Level 1
Written exam that lasts 1.5 hours and is divided into two parts:
a. 15 questions requiring short answers (45 marks)
b. 3 questions covering the rest of the syllabus (25 marks)
Level 2
Written exam that lasts 2 hours and is divided into two parts:
a. 12 questions requiring short answers (60 marks)
b. 3 questions covering the rest of the syllabus (40 marks)
The marks from parts 1 and 2 are added to obtain the final mark.
Exams are marked by Authorized City & Guilds examiners.
Sample exams at all levels are available at www.cityandguilds.gr.
How are the exams marked?
Candidates need a total percentage of 54% to obtain a “Pass” at Level 1 and 55% at Level 2.
To get a “First Class Pass” candidates need a total of 70%.
How is exam reliability ensured?
City & Guilds examinations are held at Authorized City & Guilds Centres.
Authorized City & Guilds Centres fulfil high quality standards and implement strictly supervised exam procedures at every level of service.
Exams are always in the presence of an Authorized Invigilator, who ensures that all standards and procedures are strictly observed.
Results are issued approximately 20 days following the examination date.
The certificates are issued by the City & Guilds Organisation.